Return Policy

VINShield UK Ltd • Returns & Refunds

Returns & Refund Policy

This policy applies to all purchases from VinShield UK Ltd, including replacement VIN stickers, B-pillar/door labels, windscreen VIN labels, chassis/VIN plates and any vehicle identification labels we manufacture.

Custom-made goods: non-returnable
No manufacturer logos
Defects: replacement priority
Missing details: auto-fill or blank
Plain-English summary: our labels are produced to your vehicle details and cannot be re-sold. We’ll always put right genuine manufacturing faults, but we can’t refund “change of mind” on personalised items.

1) Made-to-Order & Personalised Products

Most products we supply are made-to-order using the vehicle information you provide (VIN, weights, dates, model data, layout notes, etc.). Because these items are personalised and prepared specifically for your vehicle, they are not suitable for resale.

Custom order cancellation & refunds

  • Change of mind: we do not accept returns or refunds on personalised / made-to-specification items.
  • After production begins: orders cannot be cancelled once artwork preparation, engraving or printing has started.
  • Faulty items: if there is a verified manufacturing defect, we will offer a remedy (see section 4).
Legal basis: personalised / made-to-specification goods are typically exempt from the standard online cancellation right. (We keep this policy aligned with UK consumer rules for custom goods.)

2) Manufacturer Logos, Trademarks & “Same as Original” Requests

We do not reproduce manufacturer logos, brand marks or protected trademarks. Your label/plate is supplied in an OEM-style format without manufacturer branding, and we are not affiliated with any vehicle manufacturer.

  • Refunds are not offered because a customer expected an OEM logo.
  • Our products are replacement identification labels/plates, not factory-branded replicas.
  • This approach supports responsible supply and helps reduce vehicle cloning and fraud risk.

3) Customer-Supplied Details & Proofing

You are responsible for checking all vehicle details before submitting your order. We manufacture using the details provided, including any spelling, digits, spacing and formatting choices.

  • Incorrect VIN / weights / dates / codes entered: not eligible for refund.
  • Approval: if a proof is supplied, your approval confirms the layout and data are correct before manufacture.
  • Ownership checks: we may request proof of ownership/authority before production on certain orders.

Missing details (sizes, layout notes, specification info)

If required information is not supplied (for example: dimensions, layout information, equipment codes, weights, or plate style notes), we will proceed using one of the following methods:

  • Auto-filled: populated using typical/specification data from a similar model/variant where reasonably appropriate.
  • Left blank: if data cannot be verified reliably, the relevant field(s) may be left blank.
  • Default formatting: standard layout/typography may be used where no layout instruction is provided.

Orders are not refundable where missing information results from details not supplied at checkout.

4) Faults, Damage in Transit & Our Remedy

If your item arrives damaged or you believe there is a genuine manufacturing fault, contact us within 48 hours of delivery with your order number and clear photos.

  • Manufacturing defect confirmed: we will typically replace the item (fastest solution).
  • Transit damage: we may replace once carrier claims evidence is provided.
  • Incorrect item supplied by us: we will replace/correct at our cost.
Important: damage caused by installation, removal attempts, solvents, heat guns, poor surface preparation, or applying over contamination (silicone, wax, polish, oil) is not considered a manufacturing fault.

5) Installation & Surface Preparation

Installation is the customer’s responsibility. Many of our products use permanent adhesives and security materials. Once applied, they may be non-removable without damage.

  • We recommend test positioning first (where possible) and ensuring the surface is clean/dry.
  • Professional fitting is recommended for certain plates/labels.
  • Incorrect fitting does not qualify for a refund.

6) Returns Eligibility Summary

Personalised VIN labels / plates
No returns
Change of mind
Not accepted
Wrong details entered by customer
Not refundable
Missing details (size/layout/spec)
Not refundable
Manufacturing defect
Replace / remedy
Damage in transit (reported fast)
Case-by-case
Order refused for legitimacy concerns
Case-by-case

7) Anti-Vehicle Crime & Cloning Prevention

VinShield UK Ltd supports efforts to reduce vehicle cloning, fraud and misuse of identification markings. For this reason:

  • We do not reproduce manufacturer trademarks/logos.
  • We may request proof of ownership/authority (for example V5C, invoice, insurer/garage paperwork) before production.
  • We reserve the right to decline or cancel suspicious orders and issue an appropriate refund where no manufacture has taken place.

This helps ensure our products are supplied responsibly for legitimate repairs, restorations, imports and compliance needs.

FAQ

Tap a question to expand.

Can I return a custom VIN label if I change my mind?
No. Personalised/made-to-order VIN labels and plates are produced specifically for your vehicle details and cannot be resold. Refunds are only considered where a genuine manufacturing fault is confirmed.
It doesn’t have the manufacturer logo — can I get a refund?
No. We do not reproduce manufacturer logos or protected trademarks. Our products are supplied in OEM-style format without manufacturer branding. This is stated across our product information and helps reduce misuse (cloning/fraud).
What if I entered the wrong VIN or weights?
We manufacture using the details provided at checkout (or approved proof). Please check all information carefully before ordering. Incorrect customer-supplied details are not eligible for refund.
What if I didn’t provide sizes, layout notes or full specification info?
If key details are missing, we may:
  • Auto-fill typical data from a similar model/variant where reasonably appropriate, and/or
  • Leave unverifiable fields blank, and/or
  • Use a standard layout/format.
Refunds are not issued where information was not supplied at checkout.
My item arrived damaged — what do I do?
Contact us within 48 hours of delivery with your order number and clear photos of the packaging and item. We’ll assess quickly and provide the appropriate remedy.
Do you refund or replace for manufacturing defects?
If a genuine manufacturing defect is confirmed, our primary remedy is a fast replacement. Where replacement is not possible or appropriate, we’ll discuss alternatives.
Can I cancel after ordering?
If production has not started, cancellation may be considered at our discretion. Once artwork/engraving/printing has begun, cancellation is not possible.

Checkout / Confirmation Summary (Copy-Paste)

Use this on product pages, cart notes, or order confirmation text to prevent disputes:

Custom-made item: This label/plate is manufactured to the vehicle details you provide. Personalised goods are non-returnable and non-refundable for change of mind. We do not reproduce manufacturer logos/trademarks. If you do not provide size/layout/spec details, we may auto-fill from similar models or leave fields blank. Please check all information before checkout.

Contact & Claims

Report an issue (within 48 hours):
Include your order number + clear photos (item + packaging) and a short description of the issue.
Good to include:
VIN / vehicle reg (if applicable), what you expected, and where the label/plate is intended to fit.

VinShield UK Ltd • UK manufacturing • Replacement VIN stickers & identification plates